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Please fill out this one-time registration form for access to all downloads in the Resource Center.


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Get Smart.

Industry leaders share common traits: a thirst for learning, and we like to learn from each other. The Tellme Resource Center is a place where others with a passion for business performance can find the latest in thought leadership, best practices, and insights gained from the experience of serving clients at the top of their industries.

Tellme Outbound IVR Service

Action-enable your proactive customer care for an improved experience.

Find out how focusing on the right metric - task completion rate - will make it easy to track ROI on your IVR investments.

See what the Tellme Outbound IVR Service can do for your customer care. To invite Tellme to your RFP for outbound customer care, please request a Sales contact.

Details and Downloads

Tellme Voice Self-Service Instant Assessment

Take our FREE 5-minute self-assessment to determine what sort of impression your phone self-service experience makes on your customers plus receive personalized recommendations for improving your IVR experience.

ROI performance metrics for IVR

A three-step best practices guide to ensuring the highest ROI from voice self-service systems in tough economic times.

Find out how focusing on the right metric - task completion rate - will make it easy to track ROI on your IVR investments.

  • Learn three successful business goals for IVR investment.
  • Understand why task completion rate is the one metric that matters.
  • Learn the IVR selection criteria that will help you choose the IVR with the best performance to achieve your goals.
Details and Downloads

Buying Guide: Selecting the right platform for your IVR Upgrade

Clear up confusion about IVR deployment options and what they mean.

Hosted, SaaS, On-Demand, On-Premise, Managed Services, Network-based Services…confused by all the options for your IVR upgrade? Understand the real differences between these options and cut through the hype to understand the three models that matter.

Details and Downloads

Evaluating the TCO of an IVR solution

How can you be sure you're choosing the most economical IVR solution?

When considering two IVR solutions, it can be difficult to compare when they have different pricing schemes, associated hardware or licensing, and projected automation rates. This framework considers all costs of an IVR solution, not just the number on the rate sheet.

Details and Downloads

Forrester Wave™: Network-Based IVR/Voice Portals, Q2 2009

A 53-criteria evaluation by Forrester analyst Elizabeth Herrell

Tellme is a Leader in this category for the compelling and innovative applications created and developed on its own highly scalable, open-standards platform.

Details and Downloads

Performance Report: E*TRADE

Learn how E*TRADE uses new features on the Tellme platform to their advantage.

If you're integrating your multi-channel self-service, take a tip from E*TRADE. Read this performance report with initial results of E*TRADE's latest feature choices and what it means to their business.

This one-page report includes:

  • Early 2009 performance metrics
  • Quantified annual savings
  • Introduces Task Completion Rate metric
Details and Downloads