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Get Smart.
Industry leaders share common traits: a thirst for learning, and we like to learn from each other. The Tellme Resource Center is a place where others with a passion for business performance can find the latest in thought leadership, best practices, and insights gained from the experience of serving clients at the top of their industries.
Tellme Webcasts
Tellme offers practical guidance and industry insight in its webcast channel, Speech and Customer Care. Take a look below at topics that can help you plan, deploy and optimize your customer care using speech technology.
ExpandTellme Voice Self-Service Instant Assessment
Take our FREE 5-minute self-assessment to determine what sort of impression your phone self-service experience makes on your customers plus receive personalized recommendations for improving your IVR experience.
Buying Guide: Select the right platform for your IVR Upgrade
Clear up confusion about IVR deployment options and what they mean.
Hosted, SaaS, On-Demand, On-Premise, Managed Services, Network-based Services…confused by all the options for your IVR upgrade? Understand the real differences between these options and cut through the hype to understand the three models that matter.
Tellme Outbound IVR Service
Action-enable your proactive customer care for an improved experience.
See what the Tellme Outbound IVR Service can do for your customer care. To invite Tellme to your RFP for outbound customer care, please request a Sales contact.
- Read the Outbound IVR Service product brief (PDF)
- Learn more with the Outbound API feature brief (PDF)
- Case Study: A bank fights fraud with Tellme Outbound IVR (PDF)
- Best Practices: Four principles for great outbound customer care experiences (PDF)
- Buying Guide: Maximize the Impact of Every Contact (PDF)
How to Optimize IVR Performance
Get actionable insight into customer experience to drive contact center performance.
Find out how focusing on the right metric - task completion rate - will make it easy to improve customer success and track ROI on your IVR investments.
- Learn three successful business goals for IVR investment.
- Understand why task completion rate is the one metric that matters.
- Learn the IVR selection criteria that will help you choose the IVR with the best performance to achieve your goals.
IVR in Multi-Channel Customer Care
Customer interactions span a growing number of channels, and frustration mounts each time they cross channels. Learn best practices for integrating IVR into the cross-channel customer experience.
Get industry trends and user research insights with practical advice for improving customer satisfaction and ROI for interactions that span web, e-mail, direct mail, and phone. Microsoft provides specific advice for improving IVR self-service interactions to deliver personalized, proactive and predictive service.
Case Studies
Learn how industry leaders use new features on the Tellme platform to their advantage for improved customer satisfaction, cost savings, and greater flexibility and control.
