Tellme's on-demand speech platform raises customer satisfaction and loyalty, yields high ROI, and provides flexibility and control without the typical infrastructure management headaches. The inbound and outbound IVR applications that run on the platform increase call containment metrics while lowering costs. The platform consists of three layers:
Application Lifecycle Resources
Customers, partners and developers who build applications on the Tellme platform use Application Lifecycle Resources to develop and optimize their applications throughout the lifecycle of the application. Application Lifecycle Resources provided on the Tellme platform today are:
- IVR development environment
- Grammar libraries
- Audio libraries
- Service provisioning
- Analytics and reporting
- Real-time application control
- Utterance recording
- Whole call recording
- Speech tuning tools
- Outbound API
- Campaign management
(on-premise provided by Aspect)
Core Platform Services
Tellme experts manage, maintain and optimize the Core Platform Services to deliver the best performance on core platform functionality. Tellme's expertise in speech, audio and integrated customer experience resides in this layer of the platform:
- Automatic speech recognition (ASR)
- Large grammar support
- Text-to-speech
- VoiceXML interpreter
- DTMF/touchtone recognition
- CCXML interpreter
- CTI support
- Audio concatentation & CoArt
- Audio caching & streaming
- Personalization
- Answering machine detection
- SMS messaging
Network Services
Tellme's industry-leading carrier-grade network provides optimum scalability, security and reliability due to its attention to Network Services. Tellme customers enjoy both peace of mind and flexibility with these Network Services features:
- TDM/VoIP voice connectivity
- VPN/secure HTTP data connectivity
- Cloud-based call processing
- Network Operations Center (NOC)
- Data center redundancy
- Security practices
- Capacity management
