Better conversations, fewer inbound calls

Instead of waiting for customers to contact them about service needs, top service organizations are adopting a proactive approach to enable quicker and earlier task completion and prevent customer frustration before it happens. The Tellme Outbound IVR Service provides the foundation for these personalized, intelligent, and multichannel interactions that engage customers in meaningful conversations.

The Outbound IVR Service combines Tellme's world-class voice services with rich outbound telephony, speech and messaging capabilities. Using these technologies, companies can deploy differentiated, brand-relevant experiences, and making customers more likely to stay loyal, accept up-sells and cross-sells, and describe their experience to friends.

Advanced campaign management by Aspect, multi-channel capabilities, and advanced speech-based answering machine detection distinguish the Tellme Outbound Service, which proactively provides your customers the information they need using the medium of their choice (phone, text, e-mail, etc.)

Smart, relevant and interactive

Customer care has evolved beyond inbound calls and agent conversations. It's anticipating customer needs, crafting messages they will respond to, and identifying convenient times to reach out. Using advanced campaign management capabilities combined with world-class speech services, Tellme's Outbound service tailors interactions to the exact needs of the customer removing frustration buildup.

To learn more about Tellme's approach to outbound customer care, download the feature briefs, case studies, and the white paper on Design Principles for Outbound Interactions at the Resource Center.