Get the most out of Tellme services. Meet our partners working with Tellme to integrate enterprise capabilities and improve customer service through compelling voice applications. Find Go To Market and Professional Services partners below.

Go To Market partners

Tellme's Go To Market partners deliver business value to companies through solutions and services that expand on Tellme products. Select from a variety of partners with expertise in operational areas such as contact center and unified communications, or vertical areas such as financial services, healthcare and service providers. Partners also offer functional expertise in customer service, telesales, collections and outsourced live agents.

The Aspect On-Demand Voice Portal, powered by Tellme, helps companies leverage a number of network-based services, such as proactive customer contact, post-call surveys, automated appointment reminders, notifications, and business continuity with on-demand self service. These features are available in the Aspect Unified Communications applications of Seamless Customer Service™, Streamlined Collections™, and Blended Interaction™.

Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center.

Dimension Data plc (LSE:DDT), a specialist IT services and solution provider, helps clients plan, build, support and manage their IT infrastructures. Dimension Data applies its expertise in networking, converged communications, security, data center and storage, Microsoft and contact center technologies, and its unique skills in consulting, integration and managed services to create customized client solutions.

Dimension Data's Customer Interactive Solutions line of business has designed, built and operated contact centers for over 25 years. The speech self-service solutions deployed for its clients around the world have garnered numerous regional and global awards.

LiveOps provides a SaaS-based contact center infrastructure that complements and seamlessly integrates with Tellme's hosted IVR solution. Combined, LiveOps and Tellme provide an enterprise-grade on-demand customer service infrastructure to enable IVR and live call center agent support to delight your customers and drive down your customer service costs. Optionally, LiveOps also offers a network of 20,000 independent at-home agents to augment your call center staff.

LiveOps provides a best-in-class On-Demand Contact Center Platform, as well as On-Demand Call Center Outsourcing services to hundreds of companies in both direct response and enterprise markets.

Logicalis is an international provider of high-performance technology solutions, with a wide range of solution-based services, including outsourcing services, virtualization, data center optimization, unified communications and voice over IP. Logicalis' hosted IVR solutions, built on the TellMe platform, decrease costs while increasing IVR functionality for our enterprise customers.

Logicalis has annualized revenues in excess of $1 billion, from operations in the UK, US, Germany and Latin America. Logicalis is a division of Datatec Limited (LSE/JSE:DTC). With more than 30 offices in the U.S., the company's U.S. headquarters are in Bloomfield Hills, MI.

NEC Unified Solutions leverages its expertise in enterprise voice, contact centers and communications integration to bring to market innovative voice application services running on the Tellme platform. NEC's Advanced Applications Services group provides additional value by combining extensive knowledge of IVR, speech technologies, and systems integration to develop intuitive voice applications that optimize live agent call handling in contact centers.

NEC Unified Solutions, a global provider of business communication solutions, offers a complete portfolio including wireless; unified communications applications for voice, IM, video and web collaboration; software and server-based communications systems; contact center; digital signage; and data and management services.

Resolvity designs, develops, maintains, and tunes on-demand speech recognition IVR solutions. In addition to implementing routine IVR solutions, Resolvity's solutions help companies automate customer care scenarios that involve frequent changes and complex call flows. Resolvity's solutions may be seamlessly integrated with existing IVRs to deliver additional savings and have been implemented in a variety of industries.

Resolvity is a leading provider of on-demand speech-recognition IVR solutions that helps companies automate a wide range of customer support calls received in their contact centers. It is a privately held company with headquarters in Irving, TX.

SpeechCycle is an award-winning pioneer in delivering contact center automation solutions for U.S. and global service providers and enterprises, in partnership with Microsoft TellMe's secure, scalable cloud IVR platform. SpeechCycle Rich Phone Applications rapidly pay for themselves in today's global economic uncertainty and C-level mandates to improve overall customer experience.

SpeechCycle builds Rich Phone Applications that power award-winning, on-demand voice-based solutions for more than 50 enterprise deployments across more than 35 contact centers in North America and around the world.

Professional Services partners

Deploy and manage applications on the Tellme platform more quickly and efficiently by working with Tellme's Professional Services partners. These partners know how to build and optimize the highest-performing speech applications on the Tellme platform throughout the whole application lifecycle from design to optimization. Professional Services partner expertise includes:

• VUI designers
• VoiceXML and CCXML developers
• Speech engineers specializing in grammar development
• Audio engineers for prompt/script recordings
• Project managers
• Test engineers

Appen provides Tellme and its clients with high quality transcription services, pronunciation lexicons and speech databases to support tuning and product development activities. Appen's services in these areas are characterized by quality, cost-effectiveness and rapid turn-around.

Appen is a world leading provider of speech and language resources and services. Appen's product and service offerings include speech data transcription, pronunciation lexicons, customized and ready-made speech and language databases.

Gold Systems develops and deploys voice-driven solutions based on IVR and speech recognition, enhancing caller satisfaction while reducing operating costs. With Tellme's on-demand voice platform, Gold Systems offers custom applications, leading human factors design, and back-end data integration. The companies collaborated to power Microsoft's primary customer service solution at 1-800-MICROSOFT.

Gold Systems is a unified communications specialist and Microsoft Gold Certified Partner, developing voice-driven IVR solutions. Offerings include phone self-service and contact center solutions, and unified messaging deployment.

HS2 Solutions has expertise in developing solutions which drive results in both consumer and employee facing domains including: Call Center, Interactive Marketing, Employee Self Service, and e-Commerce. Our technical skills include VXML, call center integration, web and database development along with QA and project/engagement management.

HS2 Solutions is a firm of seasoned professionals with diverse backgrounds in web technology, business processes, digital marketing, analytics, and product development. We excel at applying our expertise in unique and complex domains.

Mackraz Design provides world-class Voice User Interface Design for Tellme clients. We are headed by Barb Mackraz, who was founding member of the Tellme design team in 2000 and for 5 years designed many of Tellme's flagship applications. We also provide business analysis, requirements definition, user research, usability testing, and application tuning, to create the most intuitive and successful experience possible for your customers.

We can work with any of the implementation partners within the Tellme program.

Metropolis has expertise in voice casting-English & Foreign, IVR recording & editing, consistent voice matching, audio branding & sound design, translation services, audio & video demos, and project management. As recognized leaders in their domains, they are proven to be a highly responsive and flexible company, with a track record of innovative solutions and fast delivery times.

Metropolis is a full service post and production company offering 4 online AVID video edit bays, 4 recording studios, film-video sound stages, an insert stage, compositing room for digital graphics & animation and DVD/CD-ROM authoring and production. Services include full production.

Pivot Systems offers scalable on-demand speech applications solutions using Tellme's voice services platform in a pure op-Ex model that is better alternative to the high Cap-Ex, limited capacity and high maintenance model of on-premise speech application systems. Customers benefit from Pivot's leadership in speech applications implementation along with its mature processes and engineering capability.

Pivot Systems is a global provider of information technology solutions, R&D services and support delivering the most effective solutions to its customers thru onsite, onshore and offshore outsourcing.

Sanah is an IT Service provider focused on the technology, financial services and healthcare. Founded in 2002, Sanah specializes in Contact Center System Integration, Voice application development and solutions for the healthcare industry.

Sanah's background and expertise in developing outbound/in-bound voice applications provides Tellme with specialized resources and tools necessary to enhance their service offerings. Sanah has pre-built outbound voice applications for collections and health-care vertical.

Servion is working with Tellme to provide customized contact optimization capabilities that help businesses significantly improve their voice-based customer interactions. The combination of Servion's CIM expertise and Tellme's powerful voice platform will offer large enterprises compelling, next-generation IVR service capabilities.

Servion specializes in Customer Interaction Management (CIM) solutions that help organizations design and deliver superior experience for their customers. With its expertise spread across consulting, implementing and managing CIM solutions and technologies, Servion enhances the effectiveness and efficiency of customer interactions for over 400 enterprises across 41 countries.

SOFTEL Communications Inc. specializes in the development and delivery of best-in-class IP telephony, unified communications, contact centers, and speech self-service solutions. Together with Tellme, they offer location based services that utilize GPS through mobile networks as well as enterprise applications producing highly secure mobile commercial transactions. Please contact us at info@softel.com or 877-4SOFTEL to learn more.

SOFTEL Communications offer a Voice Biometric platform and full life-cycle multi-platform professional services that encompass Design through Support and Optimization of Voice Self-Service, Unified Communications and Multi-Channel Contact Center Solutions across the Americas and EMEA.

SpeechUsability focuses on creating speech technology and IVR systems that customers use willingly and successfully. We do this by engaging with actual customers in all our design and evaluation services. SpeechUsability helps you understand what your customers want before you deploy to maximize the value and uptake of IVR self-service automation.

SpeechUsability helps clients create successful speech technology and IVR systems using relevant, actionable customer data to make self-service automation an intuitive and appealing alternative to call center agents.

VoxMedia has many years experience in the design and development of successful voice applications. We have partnered with Tellme since 2006. As a member of client and partner application-development teams, we provide voice user-interface designs, speech engineering (grammar creation, foreign language grammar translation, and testing), and application tuning services.

VoxMedia Consulting is a boutique consulting services firm offering voice technology planning, ROI estimates, requirements analysis, voice-user interface design, speech engineering, and application troubleshooting and "tuning" services.

Walsh Media, Inc. provides professional voice solutions for worldwide business communications, delivering exceptional customer service and outstanding quality standards. They are experts in script improvement, recording, and audio prompt development for contact center applications. Walsh Media will create the right message to enhance your automated technology and customers' experience.

Walsh Media, Inc. provides professional voice solutions for worldwide contact center applications. Experts in script improvement, recording, and prompt development create audio to enhance automated technology and customer experience.

WaveGroup Sound provides the highest quality audio post production, to help ensure clear and concise communication and improve the overall customer experience. We offer completely integrated audio production services, including project and script management, talent casting and administration, voice over recording, editing, and mastering.

WaveGroup Sound is an award-winning audio production company. We offer completely integrated audio post production services, from project management and talent casting to audio recording, editing, mixing and mastering.