Press Releases

Tellme Opens Voice Services Platform for Microsoft Contact Center Partners

New partner program creates end-to-end speech-enabled contact center solutions for enterprise customer service

Houston, TX, — Worldwide Partner Conference — July 8, 2008 — Tellme®, a Microsoft® subsidiary and pioneer of voice services, today announced the Tellme Partner Program for contact center and customer care partners. The program, now available to the extensive Microsoft partner community, allows partner companies to bring flexible and cost efficient speech-based solutions to enterprise customers. With this new partner-led sales and delivery model, partners can expand their offerings with the latest in IVR innovation and the benefits of an on-demand service, including the ability to grow with customers as their customer service needs evolve.

The Partner Program takes Tellme's industry-leading caller experience to brand new markets — from the Fortune 100 to tens of thousands of enterprises in industries such as financial services, healthcare and communications. Partners will experience a high-touch partner program that gives them direct access to top speech engineers, UI designers, developers and network operations professionals. More specifically, customer care and general practice partners gain the opportunity to market, sell and deliver voice recognition services using the proven automation capabilities of the Tellme platform.

Tellme will focus the next year on enabling partners to deliver and manage Tellme-based solutions. This will be done through comprehensive online training curriculums and sessions at both Tellme and Microsoft facilities nationwide.

About Tellme

Tellme fundamentally improves how people use the phone to get the information they need every day. By combining Internet data and a voice interface, Tellme's services let people simply say what they want and get it. Some of the services running on Tellme's platform include business search on 411, information search on 1-800-555-TELL as well as customer service and ordering for large-scale enterprises. Today Tellme powers billions of calls every year and is used by more than 40 million people every month. Headquartered in Mountain View, Calif., Tellme is a Microsoft® subsidiary.

For More Information:

Rena Lunak, Waggener Edstrom Worldwide for Tellme
503.443.7000
rlunak@waggeneredstrom.com